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    « Time Is Your Enemy, Make It Your Friend! | Main | Are Your Clicks Happening Below the Fold? »

    June 28, 2008

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    Listed below are links to weblogs that reference Good Service and a Few "Extras" - Lessons Learned from Virgin:

    Comments

    Aiko

    Hey - I want more nonprofit ideas in your examples.

    Stephanie Eyre

    With so many people needing to fly these days it's nice to know there is an airline out there that really cares about making their customers happy and comfortable. Customer service is such a huge thing to me and after reading reviews on this airline that seems to be their main focus. I've just recenlty read a book customer service book on customer service and alot of thing pointers mentioned in it are things that Virgin America is doing. I've never flown with them but it's one i'm definately going to consider next time I fly.

    Stephanie Eyre

    It really sounds like this airline is trying to do things to make their customers happy and comfortable. You really don't see that too much with other airlines. With so many people flying now days it's nice to know you can be taken care of on your flight. I've just recently read a book customer service book about customer service and there are some good pointers in it that could really help improve customer service and it sound like your airline is doing a great job just at that.I personally have never flown with Virgin America but after reading the great reviews on it it's definately going to be one to consider next time I fly.

    Carrie T

    Wow! This sounds like an awesome airline! I fly about once a month and have found the need to plug my lap top or i pod in to recharge. That would be so convenient to have during a flight. It is so refreshing to see that some companies still know what customer service is all about. I have been researching this and recently took a customer service survey to see how well I understand customer service. I didn't do too well, but it helped me to see some things I could work on.

    Jan Richards

    Great post!

    Key part of great communications (sounds easy but it's not): great listening.

    Email Marketing Journal

    Wow! We never knew they had these features as we have never flown them. Honestly little extras that airlines can offer really will go a LONG way. We are flying tomorrow and are so disappointed to see wher are only allowed ONE checked bag of luggage... ridiculous! Great post!

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