VerticalResponse Product Blog

Email Creation Upgrade: 3/23 Update - Quick Fix DONE

**The issue noted below regarding copying campaigns has been fixed.**

VerticalResponse customers have been tweeting, emailing, blogging and (even calling! how old-fashioned ;)) to tell us how excited you are about our recent release. With that said, we want to be as open as possible with you, and proactively address and fix issues as they arise.

We've identified an issue where some emails copied from the old editor into the new editor are presented with an "Unable to Launch" message at the final step of the process.  The issue is limited to some emails that utilize images stored in the Media Library. So if you're copying an old email into the new email creation methods, with those images, you might encounter this issue.

Our development team is planning to release a fix for the issue later tonight. In the meantime, to work around the problem, please take the following steps:

1. Click on the Emails tab in the main navigation menu
2. Find the email you want to copy and click Actions > Make a Copy
3. Select Copy to New Editor and Edit the new email options
4. Proceed to Step 2. - Design
5. For each image from your Media Library:
   a. Delete the image from your email
   b. Click on the Image icon and then Select from your Library
   c. Select the image that you want to re-insert
6. Proceed with the remaining steps of the email creation process and launch your email

Thanks for using VerticalResponse! We'll keep you posted with updates here, so check back with us tomorrow.

Email Creation Upgrades Are Here!

Login to VerticalResponse to see the new Email Wizard and other email creation upgrades! Learn about some of the key features, and get an inside look at what an integral part you, our customers, played in this release. 

Access the Email Creation Upgrades by creating a new email. You'll have the option to choose from the new Email Creation methods, or you can use the 'old' VerticalResponse if you click 'No Thanks'. But why would you want to, with all of these exciting new features?!

Fancy a guided tour of the Email Creation Upgrades? Register for one of our many live webinars listed on our Events Calendar.

An Inside Look at the Email Creation Upgrade

It's been a few months in the making, and here we are on the cusp of launching our Email Creation Upgrade. We're really excited on many counts: first of all, we have the huge improvements to our existing email creation methods; also we're laying the foundation to bring you more upgrades in the near future. Most importantly, we've listened to your feedback along the way. Can you believe that over 1300 VerticalResponse customers participated in our first-ever Beta program?

Before we even started work on the Email Creation Upgrade, an intimate group of customers met with us in our San Francisco office on two separate occasions to chat about how they use VerticalResponse.

In short, we've learned a lot from you, our customers. And we want to extend a huge thanks to all of you who have taken the time to share your ideas with us.

You'll be hearing a lot more about the Email Creation Upgrade in the coming weeks, and we'll be hosting some live training sessions too if you want us to walk you through the new features.

In the meantime, here's a taste of some of the exciting new features you'll see in your account soon:

• An entirely new Email Wizard built specifically for non-technical users, with way more flexibility than our current Wizard. In fact, even if you are a web savvy expert, you'll love the ease of flying through the New Wizard's drag-and-drop email creation.
   
• Simplified steps to create emails across the board, whether you use the New Wizard, or upgraded Canvas, Freeform or Text.
  
  
• Marketing Tips for practical advice while you craft emails. Check out this screenshot of a New Wizard email below:
  
  
  
  

  
  
• Improved image editing through our integration with Google's Picnik image editor
  

• Support for more web browsers including Safari and Chrome
• 100 *new* templates in addition to the hundreds already available 
• A tool to help you migrate your old emails into the new email creation methods

All of this, and more, is coming soon to your VerticalResponse account for no additional charge.

And one last shout-out to all of you VerticalResponse customers for letting us know what you think! If you have been in VerticalResponse beta, what's your favorite new feature?

Image Library Speed Increase

Last week we called in our Chief Architect, Nick Marden (he is the one pictured to the right). We needed him to speed up the Image Library so that we could make it easier to use for all of our customers.

Nick had to put in some sweat and tears but we are happy to report that he did it! Thank you Nick!

The Image Library now moves faster than ever. We hope the new speed will help you get your emails done quickly and on their way to your customers.

Login to see just how fast the image library is!